Work with Us

The best Client Success Managers work to solve client problems before they can happen. At Main Street MarTech, that means our CSM’s provide maintenance and 1st-tier tech support as well as ongoing needs assessment and quality assurance.

You’ll build strong relationships with our clients so that you are personally vested in the success of their business, understanding which of our tools and services are best suited to helping them achieve their goals at any given time in their lifecycle with us.

As both a salesperson and support professional, you’ll be the primary contact for your assigned clients. You’ll also be the project manager for any of the projects we outsource on their behalf.

You’ll check in with them regularly to assess their ongoing needs and cheer them on as you observe their successes – whether we power those results or not.

We’re looking for professionals who:

• Are proactive problem solvers
• Are great at managing multiple projects & priorities at once
• Are fully prepared to be face of our brand to client teams
• Are fabulous communicators who can manage expectations, and are comfortable saying no to clients or team members when necessary
• Are able to be productive in a fully-remote environment
• Understand life-work balance (see also: comfortable saying no)
• Are excited (dare we say, passionate?) about content marketing and management for small businesses and nonprofits
• Are WordPress Power Users (or aspire to be)
• Are familiar with or willing to learn our cocktail of favorite WordPress plugins
• Are fairly comfortable with Adobe Creative Suite – you don’t have to be a graphic design genius, you just need to understand how to customize templates (YouTube University is great for this)
• Are comfortable with virtual meetings and interested in virtual event production and management (frequent opportunities to pick up extra hours)
• Have strong organizational and presentation skills
• Can quickly become familiar with the industries of their assigned clients
• Want to be part of a team that works hard and plays almost as hard
• Are comfortable upselling when it would benefit the client
• Are coachable & trainable (honestly, this is the most important factor)

Main Street MarTech Client Success Managers are often involved in the day-to-day marketing operations of their clients. If this combination of freedom, responsibility, and challenge sounds like your jam, we want you to see your future success with us.

We offer competitive compensation along with generous sales commissions on top of your base rate whenever you bring in new clients. This is a part-time contracted position, but full-time salaried positions with benefits are built into our core growth strategy.

To apply: send your resume to jobs@mainstreetmartech.com with the subject: CSM Position

Description coming soon!

Description coming soon!